I have had so much to blog about lately that I am trying to break it up into parts. We have had quite a bit of trouble with all of our remodeling that we were planning on doing this summer. So here is the 411.
Problem #1- After installing the brand new oven, only 1 element was working. So I called Maytag and they scheduled an appointment for 4 days later. ok, I can handle that. Well we go out of town for Mallorys wedding and when we return there is a message on our machine that we have to reschedule, so I call the number and they say it will be another week and a half before they can get there because they double booked....(I dont think so!) So I called Maytag back and they said they would call another company and we should get a call the next day, well of course I didnt...so I called them back yet again, and finally they got another company (Kuntz) to come out and look at it the next morning. The Kuntz guy said whoever put the oven together must have been in training because several wires were on wrong and one was not connected...He fixed it, end of problem. For all of our trouble she gave me a 1 year extended warranty on the oven (4 calls to get problem 1 solved)
Problem #2- The stove top we purchased came in and after installing it, we noticed that the metal part on top (just cosmetic) was bent so that the edges came up on each side. It unit worked, but I think that when you buy something new it should look new. So I called Maytag again and asked if they could replace the top piece (this conversation took forever!) She finally said yes, and they shipped us one that would arrive in 7-10 days. We got it a week later and it looked as if they had pulled it down the street. It had paint chips knocked off and was dented in several spots. So I call back to Maytag and explain the problem. She sends another one express 4-5 day. It arrives and it is worse than the first one they sent us. So I call back AGAIN. She said she would send us another one but would ship it by freight which takes anywhere from 1-2 weeks. I said ok, whatever it takes, it wasnt a big deal because the stove actually worked. However, another week and half later we get our 3rd stove top and it has several scratches and seems to be bent like the original one that came on the stove. So now at my house I have 4 big stove tops that are usless, and my stove top is still bent, but Im tired of collecting stove tops so I gave up. She did sent us a 75.00 refund for all of these troubles. (4 calls to get fed up and quit trying on this problem.)
Problem #3- We thought we would have better luck at Home Depot this time, so we went there instead of Lowes. My shower has not worked in the bathroom since we moved in, and since it is tiled we haven't ever messed with it. We just used the bathtub and if we wanted a shower we would use the other bathroom. Well we decided since the tile would be ripped off to fix the pipes, that we would go ahead and replace our little bathtub with a whirlpool tub. So of course the tub we wanted wasn't in stock but the guy said he already had one ordered and it would be here in 7-10 days. So we went to San Antonio and when we got home there was a message that said "We just wanted to check to make sure that everything went well when loading our purchase"...HUH? So I call back and find out that they sold our tub to someone else, but she couldn't let us know until she talked to an IMA on Monday (It is Saturday). So I at 3 on Monday no one has called so I call back and talk to the same lady, and she said she forgot and that the IMA had already left for the day. ARG! So this morning Home Depot calls and says that our tub has arrived....hmmm...thats strange. So I explained to this new lady about the previous calls and she says that our tub was never given away and that it had just arrived (that's bull, because he said 7 days and it has already been 2 weeks). So after speaking to a manager, she said that she couldnt do anything about it (as far as a gift card, discount, etc. ) Well after about 5 more minutes of talking with her, she offers me a 50.00 refund. (Funny how 5 minutes ago she wasnt allowed to do that!). So we go to pick up the tub tomorrow. (3 calls to fix Problem 3)
So 11 calls later (several hours wasted off my life, I have 125.00 refunded to me, and extra warranty on the oven)
So needless to say our remodeling has not been going as smoothly (or as quickly) as originally planned.
Tomorrow we are taking my car to get the windows tinted, then to Concho Collision to get an estimate on the repairs for the fender bender I had in December. Next week some company is coming to my house to replace the front glass in my car that has been cracked down the middle for a year or two now.) Hopefully this process will go much more smoothly.
The good news is that we got an unexpected refund check from our Morgage Company because we overpayed in our escrow account, so that should cover all the repairs to my car!!!
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This is the same post but completely off subject. A friend of mine that I used to go to school with in Wink died on Sunday from a boating accident in Austin (Lake LBJ). They were riding at night and hit some rocks and all 4 people were ejected from the boat and taken by helicopter to a hospital in Austin and they were all in critical condition. Karah (my friend) died shortly after. Karah was 24 years old and had a 2 year old son. She was very close to her brother and parents and I cant imagine the pain they are going through right now.
Please pray for her son Madden and her family.
http://www.kwes.com/global/story.asp?s=12835606http://www.cbs7kosa.com/news/details.asp?ID=20711